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Asteroid

HW-N950 Surround Speaker not working

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This is just 1 1/2 old but one of Surround speakers does not work. No Blue light or Red light in back working. Have tried holding in Reset button on back of speaker but NOTHING, also tried another electric plug. Any idea of problem?? Can I send the 1 speaker to get Repaired???

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Community Manager
Community Manager

Re: HW-N950 Surround Speaker not working

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Hello! There are different things that could be occurring here that would cause the symptoms you're experiencing. 

 

Are you noticing any power at all going to the speakers? 

 

If not, I would recommend the first step here would be to double check and make sure the power cord is firmly connected to the speaker in question. There shouldn't be any gaps and it should not disconnect easily. Also, you would want to check out the cord itself for any damages.

 

Samsung recommends protecting the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

 

Samsung also recommends, protecting the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cord from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

 

For other members that may be having trouble just connecting their speakers with their sound bar, we have some great helpful tips that you can find by using our simulator.

It'll take you through a step by step on how to set things up: http://publish.samsungsimulator.com/simulator/61a35dc5-95f2-4e86-a328-8055141b0377/#!topic/connectin...

 

Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

 

Some service options would be as follows: 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed. 

- If you're within the one year warranty, you can Private message one of our moderators to have service processed

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334. 

 

 

 

 

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Highlighted
Community Manager
Community Manager

Re: HW-N950 Surround Speaker not working

JUMP TO SOLUTION

Hello! There are different things that could be occurring here that would cause the symptoms you're experiencing. 

 

Are you noticing any power at all going to the speakers? 

 

If not, I would recommend the first step here would be to double check and make sure the power cord is firmly connected to the speaker in question. There shouldn't be any gaps and it should not disconnect easily. Also, you would want to check out the cord itself for any damages.

 

Samsung recommends protecting the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

 

Samsung also recommends, protecting the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cord from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

 

For other members that may be having trouble just connecting their speakers with their sound bar, we have some great helpful tips that you can find by using our simulator.

It'll take you through a step by step on how to set things up: http://publish.samsungsimulator.com/simulator/61a35dc5-95f2-4e86-a328-8055141b0377/#!topic/connectin...

 

Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

 

Some service options would be as follows: 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed. 

- If you're within the one year warranty, you can Private message one of our moderators to have service processed

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334. 

 

 

 

 

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