cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

HW-N950 Unable to change source or settings

JUMP TO SOLUTION

Hi,

 

Out of nowhere my soundbar has encountered an issue of being stuch on D.IN then goes into a loop of trying to Update then turns off and on again. Other than the power button, no other controls work. I saw another post with a similar issue but had no definitive solution.

 

I've tried unplugging from power, turning off my modem, turning off Anynet, removing all HDMI inputs and deleting it from SmartThings but now isn't recognised when I try search to re-add it.

 

Any help is much appreciated. Thanks.

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

So that I may look into this can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
13 REPLIES 13
Highlighted
Samsung Moderator
Samsung Moderator

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

I'm sorry to hear that, so that I can look into this can I have your current firmware version? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

I'm unable to view what Firmware version because the controls don't work and the soundbar is no longer detected in the SmartThings app. Every button I press on the remote or bar just brings up D.IN. I can only switch on and off. I'm pretty sure I had the latest firmware installed already though 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

What all do you have connected to the soundbar? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

Samsung Q7 TV in ARC, XBox One X, nVidia Shield and PS4 in the digital audio out. I tried unplugging everything as but still nothing works

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

So that I may look into this can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

Just messaged you. Cheers

Reply
Loading...
Highlighted
Constellation

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

I'm not surprised mate..my rear speakers have just dropped out again...it's going back to the shop tomorrow I've had enough..😡


@userjS83eCdKE3 wrote:

Hi,

 

Out of nowhere my soundbar has encountered an issue of being stuch on D.IN then goes into a loop of trying to Update then turns off and on again. Other than the power button, no other controls work. I saw another post with a similar issue but had no definitive solution.

 

I've tried unplugging from power, turning off my modem, turning off Anynet, removing all HDMI inputs and deleting it from SmartThings but now isn't recognised when I try search to re-add it.

 

Any help is much appreciated. Thanks.


 

Reply
Loading...
Highlighted
Constellation

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

The same thing just happened to my HW-Q90R soundbar. But its stuck on HDMI 2. Cycles through the update and then nothing. Was there any solution?

Reply
Loading...
Highlighted
Constellation

Re: HW-N950 Unable to change source or settings

JUMP TO SOLUTION

Hi, did you get a resolution to this? This has just happened to my HW Q90R

 

 

Reply
Loading...