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HW-N950 unable to update firmware

(Topic created: 10-08-2018 11:51 AM)
userDude
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I have the HW-N950 and it says the firware version is 1001.2 (I think) in the SmartThings app.  When I check for updates in the app it spins for a bit and then tells me there are no updates available.  When I check the support page for the soundbar, it says there is a new firmware update (1003, I think).

 

I'm having some connection issues and wanted to be sure I was on the latest firmware.  How can I update my soundbar?

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SamsungGill
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Have you tried forgetting the internet connection on the app and re-adding it? Are you getting any error messages?

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userDude
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There are no error messages.  It just says there are no updates available.

 

I have not tried forgetting the internet connection.  How do I do this?

 

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SamsungGill
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Are all other functions of the app working correctly? What kind of device are you using?

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userDude
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Yes, as far as I can tell, all other functions work correctly.  This is on an iPhone X.

 

I tried to do ths on my Pixel 2 XL, but all I get is "Couldn't download device controller".  That's a whole different issue.

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SamsungGill
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Have you tried reinstalling the app? Have you tried unplugging the soundbar for 5 minutes?

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userDude
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I have not tried reinstalling the app, but I have tried unplugging the soundbar for at least 5 minutes.

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SamsungGill
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That would be the next recommended step. 

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userDude
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OK, I tried deleting and then reinstalling the SmartThings app.  It did not make a difference.

 

Every time I tell it to update the firmware, it gets between 6% and 8% and then stops and says there is no new firmware available.  How can I get the firmware updated?

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userNQK6GqeUIQ
Constellation
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Try unplugging & resetting your tv. That’s what finally worked for me.

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