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HW-N950 unable to update firmware

(Topic created: 04-28-2019 10:17 PM)
userDude
Halo
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Home Theater

I have the HW-N950 and it says the firware version is 1001.2 (I think) in the SmartThings app.  When I check for updates in the app it spins for a bit and then tells me there are no updates available.  When I check the support page for the soundbar, it says there is a new firmware update (1003, I think).

 

I'm having some connection issues and wanted to be sure I was on the latest firmware.  How can I update my soundbar?

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user8j37Kth87n
Asteroid
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It is far easier to just update from the App.  USB devices are like 2009 tech, nobody has one around anymore.

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userb0MimK0liO
Constellation
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@user8j37Kth87n wrote:

It is far easier to just update from the App.  USB devices are like 2009 tech, nobody has one around anymore.


Except for that some of us, the app wouldn't find our soundbar when we first got the thing around Christmas. Then the last app update made it so I can't even log into it. Tells me my password is incorrect. Reset password with the app, still wroing password. I think the app is shabby.

 

For those of you having trouble with the USB firmware upgrade, here are some things to know.

 

1. Use MS-DOS format on the thumb drive.

2. Be sure there is nothing else on the drive. No empty folders. No other files. Just the upgrade.msd file.

3. Turn on the soundbar first, _then_ plug in the USB drive.

4. The USB port is in an awkward place. Flip your soundbar forward and hang it off the edge of your TV stand to see the display, if you don't have a glass TV stand.

5. The display will flash "Upgrade" for a little less than a minute. Then it will powercycle itself. Then it will say "Upgrade" without flashing for about 30 seconds, then powercycle itself a second time.

6. It should then be turned on as normal and displaying whatever input it normally displays when you first turn it on.

 

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userN97zuaslIn
Astronaut
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For my soundbar, I found issue with the SmartThings app on Galaxy S8. It is not supporting the HW-N950 model. Where as I tried with Galasy S9, it worked immediately. From SmartThings app click on the tiny three lines to open your account left side bar... scroll down to supported devices, click on AV... it will show all the supported soundbars list. If HW-N950 is listed on your device list, it would work, else not. So upgrade your phone to Galaxy S9 or above to support this soundbar through the SmartThings app 🙂

Non Samsung phone also has same issue. Anyone faced this issue??

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