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Constellation

HW-Q800T firmware update won't install

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The 1006.0 firmware update using SmartThings app on iphone, shows 0% for ever.

Updating via usb stick is not possible, because the soundbar has a mini-usb port (?????). 

Anyone?

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Samsung Moderator
Samsung Moderator

Re: HW-Q800T firmware update won't install

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I recommend reaching out to our SmartThings team regarding this. They can be reached at 1-866-813-2404 or  support@smartthings.com

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10 REPLIES 10
Astronaut

Re: HW-Q800T firmware update won't install

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Having the same issue Smiley Sad

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Astronaut

Re: HW-Q800T firmware update won't install

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Same issue 


@user5WLARWgkiR wrote:

The 1006.0 firmware update using SmartThings app on iphone, shows 0% for ever.

Updating via usb stick is not possible, because the soundbar has a mini-usb port (?????). 

Anyone?


 

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Samsung Moderator
Samsung Moderator

Re: HW-Q800T firmware update won't install

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The update file and install guide are available from this Support Link. You will need a USB-to-USB Micro adapter to connect the sound bar.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: HW-Q800T firmware update won't install

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I've been having the same issue. 
What's the point of having the SmartThings app to update products if it doesn't work for its intended purpose and you have to go out and buy a cable to use a USB to update a soundbar that is advertised as having wifi and automatic updates. 

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Astronaut

Re: HW-Q800T firmware update won't install

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I'm encountering the same issue. My SmartThings app shows that an update is available but then just stays at 0% "Initializing". The progress bar never moves.

C03FD248-A347-41CE-8B70-802023D7AB8F.png

 

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Cosmic Ray

Re: HW-Q800T firmware update won't install

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That's already the latest version of the firmware, so you're good to go. Unfortunately for me, I've got an issue with LCPM audio and the soundbar processing it.

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Astronaut

Re: HW-Q800T firmware update won't install

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The newest v 1017. Firmware updated via USB fixes this issue.

I had a 1 second delay in sound when changing channels or input sources, that issue has resolved. Updated mine today.

 

Screenshot_20201024-110755_SmartThings.jpg

 

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Astronaut

Re: HW-Q800T firmware update won't install

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They have just released V1016 firmware that updates via smart things if you're still stuck.

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Samsung Moderator
Samsung Moderator

Re: HW-Q800T firmware update won't install

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I recommend reaching out to our SmartThings team regarding this. They can be reached at 1-866-813-2404 or  support@smartthings.com

View solution in original post

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