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HW-Q800T firmware update won't install

(Topic created on: 6/26/20 9:40 AM)
user5WLARWgkiR
Constellation
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Home Theater

The 1006.0 firmware update using SmartThings app on iphone, shows 0% for ever.

Updating via usb stick is not possible, because the soundbar has a mini-usb port (?????). 

Anyone?

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Home Theater

I recommend reaching out to our SmartThings team regarding this. They can be reached at 1-866-813-2404 or  support@smartthings.com

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userkWrCcKof1T
Astronaut
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Home Theater

Having the same issue :(

usere9yOHKd13q
Astronaut
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Home Theater

Same issue 


@user5WLARWgkiR wrote:

The 1006.0 firmware update using SmartThings app on iphone, shows 0% for ever.

Updating via usb stick is not possible, because the soundbar has a mini-usb port (?????). 

Anyone?


 

SamsungLou
Samsung Moderator
Samsung Moderator
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Home Theater

The update file and install guide are available from this Support Link. You will need a USB-to-USB Micro adapter to connect the sound bar.


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userswwoy91quR
Astronaut
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Home Theater

I've been having the same issue. 
What's the point of having the SmartThings app to update products if it doesn't work for its intended purpose and you have to go out and buy a cable to use a USB to update a soundbar that is advertised as having wifi and automatic updates. 

userxHvtBOIpdK
Astronaut
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Home Theater

I'm encountering the same issue. My SmartThings app shows that an update is available but then just stays at 0% "Initializing". The progress bar never moves.

C03FD248-A347-41CE-8B70-802023D7AB8F.png

 

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userihJpY9hBZI
Cosmic Ray
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Home Theater

That's already the latest version of the firmware, so you're good to go. Unfortunately for me, I've got an issue with LCPM audio and the soundbar processing it.

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userMzE2I11mVI
Astronaut
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Home Theater

The newest v 1017. Firmware updated via USB fixes this issue.

I had a 1 second delay in sound when changing channels or input sources, that issue has resolved. Updated mine today.

 

Screenshot_20201024-110755_SmartThings.jpg

 

userxxPZsK4Z34
Astronaut
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Home Theater

They have just released V1016 firmware that updates via smart things if you're still stuck.

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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I recommend reaching out to our SmartThings team regarding this. They can be reached at 1-866-813-2404 or  support@smartthings.com

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