I recently purchased an open box HW q850t soundbar from Best Buy. Of course, it does not have a remote controller. While trying to set it up, I was directed to set up the Samsung Audio Remote app. However, I appear unable to use the buttons on the soundbar to put it into pairing mode. In fact, despite having power to the on soundbar display, I receive no reaction from any of the buttons. So far I have been able to get the soundbar to play sound through an optical connection but have no control over it and am complete unable to set up the Subwoofer or the satellite hub.
Main question : Is there a trick to making the on soundbar buttons work?