Original topic:

HW-Q900T Volume Issue

(Topic created: 01-05-2021 05:44 PM)
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user8gSWPaKat3
Astronaut
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Home Theater

I noticed for about a week or so now that our soundbar has to be turned up much higher than it used to be, we used to have to turn the volume down to a 5-7 to not wake up the toddler at night (and we could easily watch TV that way and hear most everything, now the same volume level can only be obtained at level 15-20 which makes not sense. I thought maybe it was the Fire TV Cube updated and caused an issue but even when watching Youtube through the TV app i'm having the same issue. Nothing has physically changed. I do have a Q90 series TV and the Q900T soundbar

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MrLarry
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Home Theater

Try unplugging the device then retrying directly into a wall socket, not a surge protector. Also, ensure that the device is fully updated. Does this occur on every source? If not then it may be the source. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.




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Solution
MrLarry
Neutron Star
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Home Theater

Try unplugging the device then retrying directly into a wall socket, not a surge protector. Also, ensure that the device is fully updated. Does this occur on every source? If not then it may be the source. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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