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Constellation

HW Q90R one connect box issue

I have a 82" Q90R that is just out of warranty.  The HDMI ports have always been a problem with this TV.  The ports would intermittently show the device connected as having no power.  I would have to reset the cable box, reset the TV to factory spec.  Disconnect and reconnect to get it to work. Always thought it was just a problem with the cable box.  However, now I cant get any HDMI port to power on, no matter what.  I've tried everything.  Different devices, different ports.  I think it's either the invisible cable or the one connect box itself, probably the board that controls the HDMi ports  

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: HW Q90R one connect box issue

Have you checked for available software updates on the television? When was the television purchased?

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Constellation

Re: HW Q90R one connect box issue

Yes all software up to date. purchased July 12018

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Samsung Moderator
Samsung Moderator

Re: HW Q90R one connect box issue

Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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