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Asteroid

Re: HW-Q90r subwoofer distortion

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The system is about a week old.  I'll check to see if they're able to swap it out since it's in the return window. 

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Asteroid

Re: HW-Q90r subwoofer distortion

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This thread can be closed as I am fairly certain that the issue is resolved.  

After upgrading my HDMI cables I decided to relocate the subwoofer closer to my TV stand and reorienting so that it fired towards the center of the room rather than into the wall.  Seems like that did the trick as I've not had the distortion since.  I suspect that something is interfering with the wireless signal but don't have a measurable way to confirm.  

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Constellation

Re: HW-Q90r subwoofer distortion

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I'm having the exact same issue and I've been having it pretty much since it was new. I'm on firmware HW-Q90RWWB-1010.5 128R

 

I've tried different cables, power cycling, and moving the sub. Really poor experience with such an expensive system. 

 

How can I get this repaired or replaced? 

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Samsung Moderator
Samsung Moderator

Re: HW-Q90r subwoofer distortion

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We are sorry to hear about this. Are you able to provide a sample recording of the issue that you are experiencing?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: HW-Q90r subwoofer distortion

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I have the same problem as well, I send the woofer today for repair i just bought the system a week ago, I don't understand why is not working properly. Any other idea how to fix it? I'll edit this comment to say whether the woofer is fixed after the repair.

 

Thank you.

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Constellation

Re: HW-Q90r subwoofer distortion

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just got subwoofer back from repair ,it worked fine for one day and again started making the same noise ,i called samsung i have to send it back again,i'm really disappointed with samsung

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Constellation

Re: HW-Q90r subwoofer distortion

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Yes, I do have static comimg

 from rear speakers regardless of what I play, especially for Dolby Atmos, Dolby Audio 4K type

of movies played through Apple TV. How to fix this?

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Constellation

Re: HW-Q90r subwoofer distortion

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Has anyone else been able to solve this? I am experiencing the same problem. I purchased this soundbar new from Samsung and my subwoofer makes this popping noise at random. Can't say what is causing it. I returned the soundbar and got a new one and the new one does the same thing. very upsetting for spending $1700+ and this keeps happening. I tried different HDMI cables and no luck. I am connecting it to a 2019 Samsung QLED Q90R 65" TV. I have attached a link to Youtube with a few clips I recorded.

 

https://youtu.be/vjduT2358k8

 

Samsung suggets I send in for service, but I have to foot the bill of shipping it even though it's in warranty.

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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Constellation

Re: HW-Q90r subwoofer distortion

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I'm having the same issue as well.  I even got a new subwoofer from Samsung and still have the same problem.  

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Constellation

Re: HW-Q90r subwoofer distortion

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My 90r is doing the exact same thing,   I am not happy about the situation.  


@uservWZB5J24Tu wrote:

I'm having the same issue as well.  I even got a new subwoofer from Samsung and still have the same problem.  


 

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