This thread can be closed as I am fairly certain that the issue is resolved.
After upgrading my HDMI cables I decided to relocate the subwoofer closer to my TV stand and reorienting so that it fired towards the center of the room rather than into the wall. Seems like that did the trick as I've not had the distortion since. I suspect that something is interfering with the wireless signal but don't have a measurable way to confirm.
I'm having the exact same issue and I've been having it pretty much since it was new. I'm on firmware HW-Q90RWWB-1010.5 128R
I've tried different cables, power cycling, and moving the sub. Really poor experience with such an expensive system.
How can I get this repaired or replaced?
We are sorry to hear about this. Are you able to provide a sample recording of the issue that you are experiencing?
I have the same problem as well, I send the woofer today for repair i just bought the system a week ago, I don't understand why is not working properly. Any other idea how to fix it? I'll edit this comment to say whether the woofer is fixed after the repair.
just got subwoofer back from repair ,it worked fine for one day and again started making the same noise ,i called samsung i have to send it back again,i'm really disappointed with samsung
Yes, I do have static comimg
from rear speakers regardless of what I play, especially for Dolby Atmos, Dolby Audio 4K type
of movies played through Apple TV. How to fix this?
Has anyone else been able to solve this? I am experiencing the same problem. I purchased this soundbar new from Samsung and my subwoofer makes this popping noise at random. Can't say what is causing it. I returned the soundbar and got a new one and the new one does the same thing. very upsetting for spending $1700+ and this keeps happening. I tried different HDMI cables and no luck. I am connecting it to a 2019 Samsung QLED Q90R 65" TV. I have attached a link to Youtube with a few clips I recorded.
Samsung suggets I send in for service, but I have to foot the bill of shipping it even though it's in warranty.
My 90r is doing the exact same thing, I am not happy about the situation.
I'm having the same issue as well. I even got a new subwoofer from Samsung and still have the same problem.