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Constellation

HW-Q950T keeps disconnecting from WIFI

I just purchased this sound bar. The sound is great but I am having a problem where the soundbar keeps disconnecting from my wifi network.

The annoying part is that it emits a notification sound every time it disconnects and it is happening often.

I tried unplugging the soundbar and resetting my wifi router with no luck.

Any suggestions?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: HW-Q950T keeps disconnecting from WIFI

I'm sorry to hear that, can I have your current firmware version number? Also are you trying to connect it to your 5ghz network or 2.4ghz


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