HW-R650 remote not working, subwoofer won’t connect either

[userF7RDFsLCVV]

I got this soundbar system yesterday afternoon. The remote it came with is not working. I put new batteries etc. it will not connect with the soundbar- and because you need the remote to connect the subwoofer to the soundbar, I cannot have bass now. I have the soundbar connected to my 58" class 7 4k by HDMI arc- it's the only way I was able to tell the soundbar works.

what do I do about the remote? 

[SamsungAl · Accepted solution]

I would contact the retailer and see if they can look into why it's not working properly or if you purchased a returned model.

[userF7RDFsLCVV]

I had it exchanged. The new one I have now works fine so far! 

[SamsungAl]

That's awesome to hear! If you have any questions or concerns in the future, just reach back out and we'll be happy to help!