JUMP TO SOLUTION Solved

Original topic:

HW-R650 remote not working, subwoofer won’t connect either

(Topic created: 04-09-2020 03:45 AM)
userF7RDFsLCVV
Constellation
Options
Home Theater

I got this soundbar system yesterday afternoon. The remote it came with is not working. I put new batteries etc. it will not connect with the soundbar- and because you need the remote to connect the subwoofer to the soundbar, I cannot have bass now. I have the soundbar connected to my 58" class 7 4k by HDMI arc- it's the only way I was able to tell the soundbar works.

 

what do I do about the remote? 

1 Solution


Accepted Solutions
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Home Theater

I would contact the retailer and see if they can look into why it's not working properly or if you purchased a returned model.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

3 Replies
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Home Theater

I would contact the retailer and see if they can look into why it's not working properly or if you purchased a returned model.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userF7RDFsLCVV
Constellation
Options
Home Theater

I had it exchanged. The new one I have now works fine so far! 

0 Likes
Reply
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Home Theater

That's awesome to hear! If you have any questions or concerns in the future, just reach back out and we'll be happy to help! 🙂


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply