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Constellation

HW-R650 remote not working, subwoofer won’t connect either

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I got this soundbar system yesterday afternoon. The remote it came with is not working. I put new batteries etc. it will not connect with the soundbar- and because you need the remote to connect the subwoofer to the soundbar, I cannot have bass now. I have the soundbar connected to my 58" class 7 4k by HDMI arc- it's the only way I was able to tell the soundbar works.

 

what do I do about the remote? 

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Samsung Moderator
Samsung Moderator

Re: HW-R650 remote not working, subwoofer won’t connect either

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I would contact the retailer and see if they can look into why it's not working properly or if you purchased a returned model.


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Samsung Moderator
Samsung Moderator

Re: HW-R650 remote not working, subwoofer won’t connect either

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I would contact the retailer and see if they can look into why it's not working properly or if you purchased a returned model.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: HW-R650 remote not working, subwoofer won’t connect either

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I had it exchanged. The new one I have now works fine so far! 

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Samsung Moderator
Samsung Moderator

Re: HW-R650 remote not working, subwoofer won’t connect either

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That's awesome to hear! If you have any questions or concerns in the future, just reach back out and we'll be happy to help! Smiley Happy


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