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Asteroid

HW-R650

Having used this soundbar for about 1 month, the only way I can get it to work is when I use the BlueTooth connection. ARC and or the HDMI it does nothing, no sound as a matter of fact when trying to use the HDMI the soundbar freezes and will not do nothing, even the remote does not work, I have to unplug it to get it working again, what am I doing wrong and ideas/suggestions to be able to use the ARC or HDMI connections?

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Samsung Moderator
Samsung Moderator

Re: HW-R650

Have you tried a different HDMI cable? Also, what is your current firmware version for the soundbar? 


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Asteroid

Re: HW-R650

Thanks and that worked.........BUT.....one more question, when I use a streaming service like NETFLIX, Amazon Prime I have to swith it over to Bluetooth to get sound out of the soundbar, is there a way I can use the HDMI hookup for streaming, am I missing something?

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Samsung Moderator
Samsung Moderator

Re: HW-R650

How is everything hooked up? 


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Asteroid

Re: HW-R650

With the HDMI cable from back of the TV to the soundbar.....

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Samsung Moderator
Samsung Moderator

Re: HW-R650

Are you using an external device to stream Netflix? Or are you streaming form an app directly on the TV 


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Asteroid

Re: HW-R650

I am using a Samsung smart TV so it is a app that was on the TV......

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Samsung Moderator
Samsung Moderator

Re: HW-R650

Can I have the full model number and software version for the TV? 


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Asteroid

Re: HW-R650

Ok Model = UN75JU6500F / Software version = 1530....

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Samsung Moderator
Samsung Moderator

Re: HW-R650

For your connections, please ensure that the HDMI ARC port (out) is connected to the HDMI ARC port of your tv.







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