Our new Samsung Soundbar HW-S60A, 2021 Model powers off automatically after 20 min while watching a movie. We have the soundbar connected to our TV via an Optical Cable. The soundbar has the latest firmware 1009.2. There is no information anywhere about turning off this feature. How do you fix it?
I finally connected with support. They had power cycled my soundbar by unplugging it for 2 minutes. After I plugged it back in it appeared to work.
I got this sound bar just yesterday and I'm having this problem as well, also using optical cable. Super easy to reproduce, it happens every ~20 minutes. My firmware version is HW-S60AWWB-1010.1 / 57.
Update: as I said I could reproduce this problem reliably, I did several times in a row, it always takes exactly 18 minutes to power off, that's the "Auto Power Down Function" according to the manual.
I contacted the customer service, they suggested to reset the soundbar by pressing the + and - buttons for a few seconds until the lights start to blink. I tried and I didn't think it would make a difference but to my surprise the problem seems to be gone now.
I will continue testing for the next few days, I hope the problem does not come back.
This worked fine for a few hours, after resetting it with the +/- method I could play music for more than 20 minutes without problems, but at some point it started to fail again. There's clearly a software bug here somewhere and I hope it gets fixed soon because otherwise I'm planning to return my soundbar and request a refund.
Yep same problem here. Latest firmware, shuts off after 18 minutes running PS4. Ive had nothing but problems with this bar so far, think I will just return it if they can't fix this asap.