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Constellation

HW-j450 subwoofer disconnect

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Hi. Recently I have a problem with my subwoofer on HW-j450 sound bar. After a few minutes it's dissconnect from the sound bar. The red and blue light blinking all the time. I tried to manually attach them with the button on the subwoofer but the problem doesn't solve. Sometimes the subwoofer even reconnects itself to the sound bar. I wil appreciate any help. Thanks and stay safe!😷

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: HW-j450 subwoofer disconnect

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Hello. Take a look at the links below it might have some additional troubleshooting steps for you to try. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109876/

 

https://www.samsung.com/us/support/answer/ANS00049235/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: HW-j450 subwoofer disconnect

JUMP TO SOLUTION

Hello. Take a look at the links below it might have some additional troubleshooting steps for you to try. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109876/

 

https://www.samsung.com/us/support/answer/ANS00049235/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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