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Constellation

HWQ60R

Hi! I just purchased this surround sound and can not get power to thr main bar, I switched cords and the woofer gets power main bar does not changed outlets so it is either the ac adapter or something else - any advice seems that power cord does not fully insert into the ac/dc adapter for main bar ?? 

thank you

 

B

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: HWQ60R

I'm sorry to hear that, have you tried the troubleshooting steps in the link below? 

 

http://www.samsung.com/us/support/troubleshooting/TSG01110026/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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