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Constellation

HWQ90R/ZA Subwoofer Issues

So I'm having an issue with the subwoofer, where the sound is distorted consistently (sounds like low rumbling thunder - not good deep bass). I've updated the firmware, moved it around my room, changed tv audio settings. I even got a replacement (and I'm having the same issue).  I wonder if it might be a power issue, or a signal issue - but I don't know how to fix it.  I really like the sound from the soundbar - but I can't listen to it with the woofer plugged in - its terrible.  Any suggestions?  

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Constellation

Re: HWQ90R/ZA Subwoofer Issues

Hey @userIN7XdmaUsl , did you ever get this fixed? I'm having the exact same issue. Only started after owning it for 6 months and doesn't appear to be a connection issue as it happens over HDMI or connected via Bluetooth. 

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