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Asteroid

Headphones not working when using Blue-ray player

I purchased a 4K Ultra HD Audio Wi-Fi Built-In Blu-ray Player (UBD-8500) to pair with my  Q7F (QN65QF7) televison.  There are time when I don't want to wake the rest of the house and wear headphones (Sennheiser RS175).  If I'm using the blue-ray player  (or Netflix for that matter) I get no sound through the headphones, yet when playing normal TV (DirecTV) it is loud and clear.  Any Idea what the issue count be?

 

Thanks

R

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Headphones not working when using Blue-ray player

I'm sorry to hear that, can I have your current software version for the TV?


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Asteroid

Re: Headphones not working when using Blue-ray player




1280.5

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Samsung Moderator
Samsung Moderator

Re: Headphones not working when using Blue-ray player

Also just to confirm, have you tried disconnecting the re pairing the headphones to the TV? 


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Asteroid

Re: Headphones not working when using Blue-ray player

I've done that a couple of times.    I'll give it a nother shot.  The headphone base is connected to the TV via digital audio and not bluetooth.   The headphones are also working with Xbox

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