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userf7pC981tlV
Constellation

Help MX-JS9500 not responding

I've tried everything at this point but it wont make any noise it just says "wait" flashing on the screen I have tried resetting it and that did nothing. How do I get it serviced?

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Help MX-JS9500 not responding

Thank you for reaching out, have you tried the following troubleshooting steps in the link below?

 

http://www.samsung.com/us/support/troubleshooting/TSG01110401/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userf7pC981tlV
Constellation

Re: Help MX-JS9500 not responding

I've already done all that it really just needs to be serviced

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Samsung Moderator
Samsung Moderator

Re: Help MX-JS9500 not responding

Can I have your full serial number in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userf7pC981tlV
Constellation

Re: Help MX-JS9500 not responding

I sent you the serial number

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usere0IKelQMiy
Constellation

Re: Help MX-JS9500 not responding

how are you doing how are you doing is that the reply you've been asking for

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usere0IKelQMiy
Constellation

Re: Help MX-JS9500 not responding

Yes I'm writing a message again thank you very much this is my reply is this is what it's about and now I just

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usere0IKelQMiy
Constellation

Re: Help MX-JS9500 not responding

Thank you very much I think I got it now thank you for all your help I've been having trouble with this from day one and don't none of my family help me with this so I was all alone thank you

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