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Constellation

Re: MX-JS9500 not responding

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This system is doing the exact same this all the other ones are complaining about.... How about Samsung stepping up and resolving the issue. I have all Samsung components in my house. Never a problem... This stereo is a 2000.00 paper weight... How about a way to fix it...

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Cosmic Ray

Re: MX-JS9500 not responding

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Unfortunately a component on the Main Board has most likely failed and will need replaced. Samsung fixed my rig for 70 bucks due to being out of warrantee.

Contact them and they will get you set up to get it in and they will fix it.

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Constellation

Re: MX-JS9500 not responding

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Did you ever figure it out

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Astronaut

Re: MX-JS9500 not responding

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A mi me esta pasando exactamente lo mismo.. mi pregunta es que pasa con Samsung?? Es como si trajeran estos productos fecha de expiración..Al menos en miniconponentes están dejando mucho que desear.. Tienen que hacerse responsables de esto creo Yo no es justo .. Mi stereo no es que lo usara yo tan seguido como para que fallara así nomas como asi.. De verdad estoy muy muy disgustado y ya veo que no soy el único. Lo que me da por pensar que es defecto de Factoria del cual la compañía SAMSUNG NO SE ESTA HACIENDO RESPONSABLE..


@userVBcR4aOmD4 wrote:

This system is doing the exact same this all the other ones are complaining about.... How about Samsung stepping up and resolving the issue. I have all Samsung components in my house. Never a problem... This stereo is a 2000.00 paper weight... How about a way to fix it...



@userVBcR4aOmD4 wrote:

This system is doing the exact same this all the other ones are complaining about.... How about Samsung stepping up and resolving the issue. I have all Samsung components in my house. Never a problem... This stereo is a 2000.00 paper weight... How about a way to fix it...



@userVBcR4aOmD4 wrote:

This system is doing the exact same this all the other ones are complaining about.... How about Samsung stepping up and resolving the issue. I have all Samsung components in my house. Never a problem... This stereo is a 2000.00 paper weight... How about a way to fix it...


 

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Constellation

Re: MX-JS9500 not responding

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Having the same problem with mines any suggestions please need help....

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Constellation

Re: MX-JS9500 not responding

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Me to help

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Cosmic Ray

Re: MX-JS9500 not responding

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I sent the info you needed so we can start a repair process. Thanks

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Astronaut

Re: MX-JS9500 not responding

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How do I get in contact with a live person from Samsung so I can get my system back working


@SamsungLou wrote:

We can set up a ticket so you can get a repair estimate. Please send the following information to this PM Link:

 

Serial Number:
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:
Preferred method to be reached by service center (SMS, email, or phone): 
 


 

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Samsung Moderator
Samsung Moderator

Re: MX-JS9500 not responding

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To reach a live agent just give us a call at 1-800-SAMSUNG.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: MX-JS9500 not responding

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Same issue

 

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