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Original topic:

MX-JS9500 not responding

(Topic created on: 6/25/19 1:49 AM)
Kokamo
Cosmic Ray
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Home Theater

I have the MX-JS9500 and it will not communicate via bluetooth, it just says wait. I have attempted to update the formware and usb just sits there with Read flashing on the display. There is no sound if I select tuner and the cd will not open, display just reads open... Is there a procedure to do a hard reset on the unit? Is the unit in safe mode or something?

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Kokamo
Cosmic Ray
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Home Theater

You're welcome. It didn't take long to get mine there, fixed and back to JAMMING! Good luck!

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userVaVNmY7Owa
Constellation
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Home Theater

This does not work.. it appears there is no way to hard reset this thing.. and from all of the people I've seen with this problems it appears it's something wrong with this radio all together... I went about 3 months without using it, turn it on and have all the exact same symptoms as everyone else.. this is rediculous especially due to the cost of this thing... now I'm stuck with a brick because i refuse to pay to have it do this again, samsung is horrible!!

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Astoriasteve
Constellation
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Home Theater

Did you ever figure this out? I'm not aside ripping into this thing would just like an idea where to start

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Kokamo
Cosmic Ray
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Home Theater

I contacted support and they set everything up for me to get it repaired. Round trip shipping and all! Took about a week altogether. For what was wrong with mine, the main board, it cost $70 altogether. Mine was out of warrantee so that why it cost me.

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userVaVNmY7Owa
Constellation
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Home Theater

This does not work!!

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userSftdbctpjf
Asteroid
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Home Theater

That didnt work for me holding the s tg op button down . Im assuming you mean stop button to stop cd player. Also is there ant special button it should be on before oressing stop. Like tuner/cd/bluetooth etc. .. and do i have to unplug the unit from the wall then plug in before i do all this?

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Kokamo
Cosmic Ray
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Home Theater

I unplugged my machine and left it unplugged all day while I was at work, then attempted the reset procedure that evening, which worked only for about a short time. You will probably have to send it in for repair as the main board most likely had a component fail on it.

Contact  and they should be able to help



 

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Hec79
Constellation
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Home Theater

This does not work my unit just turns on and remote still works just no sound not even aux is responding my device is of warranty. What can I do ? 

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userbNOBl8C7VF
Astronaut
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Home Theater

No sound cd won't open tray no Bluetooth pairing no aux everything is shot except the lights lmao I wonder if there is a receiver besides this no good receiver Samsung won't fix without them wanting more of my money I can use instead???

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killerpanda1
Constellation
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Home Theater

Mine is doing the same exact thing!! I did everything you did but mine didn’t work after, I’ve tried the stop button, unplugging it for the day and plugging it in and still nothing, just does everything you described, how can I fix this, I paid 3k for it through Aaron’s rent, I was getting ready to dj and all of a sudden it stopped working, last used was spring and now all of a sudden it’s not working