Same issue with Android 10. I have been trying to get support from Samsung's EU department because I live in the Netherlands. After 4 months Samsung is only repeating that the problem is being looked at by the product specialist. I don't believe Samsung is doing the necessary research to solve the issue with the Multiroom App. In the mean time I have a bricked Samsung soundbar in my living room. Unbelievable for a company like Samsung!!
I second that. I'm also from the Netherlands, where we have a lively conversation in the local Samsung community. Since the start of that discussion some months ago, no solution offered by Samsung as the Product Specialist appears to be "away for a while".... so I decided to have a look at the international forum. No surprise to read that it's an international issue, and it's becoming more and more noticed. Fact: updating a device to iOS13 or Android 10 puts an end to using the Multiroom app - and as a result turning your expensive speaker(s) to waste. Unless you're "lucky enough" to own an old iPad or phone that still runs the app. Latest Multiroom app-update is from December '18 (!!) which makes me really concerned if an update is to be expected at all...
Meanwhile, Samsung remains quiet / looks the other way. A constructive reply on the status would be the least I expect.
So after 20 minutes on phone to Samsung CS they decided to call me back as it was a long call their words not mine . Got call back and after going through various process in line with the manual it was decided that the app is incompatible with iOS, surely by now they have a resolution to the issue going to have a lot of unhappy customers looking at alternative makers to get a product that works feels like my £1500.00 invested in Samsung speakers/ Soundbar is just so much junk right now.
Samsung please get your finger out and find a resolution to this.
I'm so glad I found this thread! I was trying to transition my entertainment system to a new router and the app kept stalling during WiFi setup. Now I know why. As a result I now have two different routers, since I can't update the network settings on my surround system. The MultiRoom app is seriously outdated—it's never even been updated for higher-resolution screens from several years ago, let alone more recent versions of iOS. Samsung really needs to take this seriously. They are currently selling devices that can no longer be properly configured. They're a multibillion-dollar corporation. Fix the app!
I've been looking everywhere and finally found this thread! I've been having the same problem after a new router and thought it was the router! Step Up SAMSUNG! I'm going to link this thread and post to their social media!
I've just got a new Wifi router and unfortunately have now just discovered this issue as none of my 5 wireless speakers or soundbar will connect to the WiFi now.
So... I upgraded my WiFi and have the bonus of turning over a grands worth of kit in to nice looking ornaments.
Samsung customer service told me that this issue has now been raised through to HQ but as it appears it's been going on for months now, I'm not holding out much hope.
I'll give them until the end of Feb and then dump all things Samsung forever and start saving for a few Sonos speakers
I'm not a happy, previously loyal, customer at the moment.
Same problem, same frustrrations. Spent an hour on phone (from US), with tech person last night trying to get my soundbar to cnnect vi WiFi to a new router, using the multiroom app. Im running iOS 13.3 on my iphone.
After an hour she said there was nothing she could do and it must be a problem with my phone. I asked for a supervisor who eventually said they know there is a problem with the multiroom app and it's not my phone.
I sent them screen shots of the app screens that seem to be where the bug lives.
I can't believe they don't have a back up method for getting the soundbar and TV connected - can it be that the ONLY WAY to do it is via the app that isn't working?
After all the trouble I've had with both the initla setup of my devices and then resetting them in my new home, I will never recommned or buy another samsung Soundbar or TV.
Is anyone at Samsung istening to us? This thread has been going on for more than a year..... people?
A quick solution is to use a mobile/tablet with Android 8 or ios12 or older (I have one), download "wireless multiroom app" on it and then connect your samsung device (soundbar or any other product which needs wifi) via the app on the mobile/tablet according to the steps provided in the app.
Then in your new mobile phone with ios13 or Android 9 (10), open the wireless multiroom app, connect to the same wifi, it will be automatically solved!
I'm having this exact same issue with the WAM7500 R7 speaker.
Once the Multiroom application requests me to connect into the WiFi of the speaker, no matter what I do, the app doesn't enable the next button to continue with the configuration.
Please I really need some help.