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bobarb
Asteroid

New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Samsung Moderator
Samsung Moderator

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Sadly it seems the sound bar may require service repairs. You are welcome to reach out to Amazon to see if they have any other options for you beforehand. I am going to go ahead and send you a message in regards to this though. 


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Samsung Moderator
Samsung Moderator

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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I am sorry to hear this. Are you viewing something  when this device powers off? Thank you


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bobarb
Asteroid

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Yes we are watching the news and sometimes a recorded  movie on direct  tv.  When it turns off. Is there a fix?  Or is this broken. Also this soundboard is  only 2 or 3 weeks old bought brand new from  Amazon.

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Samsung Moderator
Samsung Moderator

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Thank you. How do you have this connected to your TV? Also have you tested this device in a different power outlet? Thank you. 


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bobarb
Asteroid

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Yes we have two power outlets we have tested it and the soundbar still turns off.  Also we are using the optical cable that came with the soundbar to  connect the soundbar to our Samusng TV.

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Samsung Moderator
Samsung Moderator

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Does this happen every time you use this past the 2-4 hours? 


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bobarb
Asteroid

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Yes it happens  several times every day.

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bobarb
Asteroid

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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yes, several times each day.
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Samsung Moderator
Samsung Moderator

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Do you have your external devices (i.e. cablebox) connected directly to the television or the soundbar? 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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bobarb
Asteroid

Re: New Samsung soundbar HW-K360 turns off buy it self every 2 to 4 hours? Is there a fix?

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Yes, direct tv connected directly to the TV. The soundbar is is only connected via the optical cable
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