Sadly it seems the sound bar may require service repairs. You are welcome to reach out to Amazon to see if they have any other options for you beforehand. I am going to go ahead and send you a message in regards to this though.
I am sorry to hear this. Are you viewing something when this device powers off? Thank you
Yes we are watching the news and sometimes a recorded movie on direct tv. When it turns off. Is there a fix? Or is this broken. Also this soundboard is only 2 or 3 weeks old bought brand new from Amazon.
Thank you. How do you have this connected to your TV? Also have you tested this device in a different power outlet? Thank you.
Yes we have two power outlets we have tested it and the soundbar still turns off. Also we are using the optical cable that came with the soundbar to connect the soundbar to our Samusng TV.
Do you have your external devices (i.e. cablebox) connected directly to the television or the soundbar?