BD-J6300/4K, I'm new to using Blu-ray. I received two movies (blu-ray) and tired to play them. It shows the movies that are out and plays parts of them, but when it gets to the menu to play main movie I can't click "play", "menu", etc. I'm connected to my TV with HDMI. All the non blu-ray play, but not a blu-ray disc. Is there another divice I need to plug in. I'm new at this, so forgive me for this question.
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If your Blu-ray player is unable to play ANY Blu-ray discs and you have tried several, the player requires service. If you have only tried 2 or 3 I would recommend giving a few other titles a try before shipping the unit for repairs.