Only seeing 5.1 not Atmos??

[DentGuy]

Hi Everyone,

I purchased a new Samsung TV and Samsung sound bar surround kit. Both the TV and Sound Bar are advertised as supporting Dolby Atmos surround sound. I have "Atmos Compatability" checked in the audio setup and the sound bar is hooked up through the ARCe HDMI port with a high speed HDMI cable. Ive tried changing multiple settings on the TV and I can never get the sound bar to display "Atmos".

I am using the Netflix app in the TV and I know for a fact that the selections Im testing the Atmos sound with are offered with it.

Any ideas on what Im doing wrong??

- TV Q70t

- Sound bar Q950t

Thanks for your time 

Bob

[Adaboy]

Try a DVD player see if that activates Atmos

[NAcharya1]

What do you see on the sound bar? I believe you should see eArc on the sound bar display. That is by design when using tv native pps. 

If you try with a seperare device connected to the sound like a blu ray player it will show the audio channel signal. 

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@Adaboy wrote:
Try a DVD player see if that activates Atmos

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[user4pEFI8sLkA · Accepted solution]

I have the same problem. Best Buy tech suggested dropping $50us on an Amazon Fire TV Stick 4K to access Netflix and Disney+. Neither displayed atmos in the content description through the tv app but magically do through the Stick. Another annoying problem is that I have to scroll through all of the sound bar inputs back to eArc for it to display atmos, of course while standing over the bar. 

q950t

q90t85

[DentGuy]

I'm getting Atmos using a 4K fire stick. I just wish the TV apps supported it.