I have Neo QLED 800 A and I bought HW-Q600A. When TV + AV comes after hdmi setup from arc to arc on soundbar and TV it sounds only on soundbar and not on TV.
Please help what am I missing?
manual steps I already followed -
For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the option, “TV+Soundbar” appears under the Sound Output menu of the TV. Select the corresponding menu.
Optical Cable (not supplied)
• ThisfunctionissupportedonlywhentheHDMICableorOpticalCable(notsupplied)isconnected. • ThisfunctionisavailableinSamsungTVsreleasedinorafter2020andsomeSoundbarmodels.
I have the same issue with QN90A & HW-Q600A, no option shows for TV+Soundbar with Sound Output menu of the TV. Surround sound is the only option available and I'm connected via HDMI ARC.
DTS:X, Atmos auto detects and plays fine.
I should add that the QN90A is on latest software version: 1805 & Soundbar has latest versions: Mar 10, 2021 Version 0071(DSP) & Version 1001.1(SOC)
The soundbar did have issues with CEC on prior Hisense U6G were it worked fine for 3 weeks then would not work. Had to unplug then plug it back in for it to be detected, so I'm leaning towards the issue may be with the soundbar itself.
Fixed I turned off the soundbar and held down the source button on soundbar to activate sound leveling feature, once it displayed on I had sound mode control options back and was able to select TV+Soundbar.
I got the sound leveling thing from a rtings.com review on the HW-Q600A soundbar.