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Q60t soundbar audio cuts out (HDMI)

(Topic created: 10-02-2020 08:02 AM)
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user97QrZAg2PR
Constellation
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Hello, (I'm Dutch so I dunno if I am on the right forum)

I recently bought a Q60T soundbar which I connected with an HDMI cable to my new Q80T 49 inch Qled TV. I am experiencing random audio cut outs on all apps and hdmi sources. ( the audio gets mutef for a sec and comes back)

I personally think it is a handshaking issue on the hdmi.

I am very interresed who has experienced the same problem and might have a fix.

Hopefully samsung will adress this with a firmware update.

 

- My soundbar and tv are on the latest Firmware update. (According Dutch samsung page.)

- If I unplug my soundbar and tv for a while and reconnect the sound issue seems to be gone for a while.

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Anonymous
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Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.

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Anonymous
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Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.

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usery3OFleZCKl
Constellation
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A lot of US users have this same problem. Instead of dismissing this question to a different forum perhaps you could answer it for thebrest of us. This issue is unacceptable and I have yet to find a solution. 

userISZrnclkGL
Asteroid
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No solution for this issue...the sound cuts continue...any Samsung answer??

uservsm18zpYCq
Constellation
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I'm having this exact problem with the Q60R soundbar, connected to a QN65Q70TAFXZA TV.  It started doing it sometime in the summer this year. My TV is on the current 2016.1 software. So how about a solution?

Curtis R. in San Antonio, TX, USA

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ringleret
Asteroid
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I am having issues as well and in the US. why are you not responding?
userEzTC1c6QCK
Asteroid
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I just bought the Samsung HW-60T sound bar and the Samsung UN65TU8000FXZA TV last week.  I have them connected using HDMI eARC ports (I am using the highest quality HDMI cable which I bought the same day as the TV and sound bar) and have it set to PCM as recommended by Samsung Support.  I still have the sound cutting out almost every hour for like 1-2 secs (I timed it).  Twice it has cut out completely and I had to power the sound bar off then back on to get it working again.  Samsung support is NO help at all.   I am thinking of returning the TV for a new one and I have already exchanged the sound bar.  There are only so many different settings and connections to try and it still has not fixed the issue.  I only buy Samsung products but I am starting to wonder if its time to switch companies.  Any help on this issue for all of us @samsung978531 ???