Original topic:

Q80 Soundbar

(Topic created on: 5/3/21 11:44 AM)
userYG8O3ng9Wa
Constellation
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Home Theater

I Have a 15 month old Samsung. Q80R Soundbar.  Recently the audio has been cutting out for a few seconds randomly, but consistently.  I spoke to Samsung Technical Support and after 35 to 40 minutes I determined that the call may have been one of the most UNHELPFUL customer services calls I ever participated in.  Tech didn’t have a clue and put me on hold at least 4 times to check “references”.  Certainly not a true technician.  After all of that time, he proceeded to tell me that my $1200 Soundbar was out of warranty and he’d send me an email with information on service centers.  Well I never got the email and my Soundbar is still cutting out.  Come on Samsung!  Get some true Techs to help with our issues.  What am I supposed to do now?  

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Secrets
Astronaut
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Home Theater
Question
Did you damage it via water or dropping?
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