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Constellation

Q900 sound optical playbar

I am getting sound from some apps like Apple TV and the annoying music videos that play when you start the tv, but no sound from Netflix or amazon apps? 
playbar connected via optical cable

Q900 75" 

 

if I change sound in Netflix to tv speakers sound plays, and change it back to optical nothing

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Q900 sound optical playbar

Try this:

Plug in then power the TV and the soundbar on.

 

2. Set the function mode on the Marantz system depending on the optical connection that it has with the TV.

 

3. Press the 'Home' button on the TV remote, select 'Source', and choose 'TV'.

 

4. Press the 'Home' button on the TV remote, select 'Settings', and choose 'Sound'. Select 'Sound Output' then set it to the 'Audio Out/Optical' or the option pertaining to the soundbar.

 

5. Press the 'Home' button on the TV remote, select 'Settings', and choose 'General'. Select 'Network', choose 'Open Network Settings', and establish the network connection. Choose 'Network Status' then cancel the network authentication, select 'IP Settings', and choose 'IP Setting' then set it to 'Get Automatically'. Select 'DNS Setting' then set it to 'Enter Manually', enter '8.8.8.8', and reconnect the TV to the network.

 

6. Press the 'Home' button on the TV remote, select 'Settings', choose 'Support', and select 'About This TV' then get the complete software version code.

 

7. Perform the Smart Hub reset.

 

        7.1. Press the 'Home' button on the TV remote, select 'Settings', and choose 'Support'. Select 'Self Diagnosis', choose 'Reset Smart Hub', and enter your 4-digit PIN (Default PIN: 0000). Finish the Smart Hub setup.

 

8. Press the 'Home' button on the TV remote, select 'Apps', and search for the Netflix and Amazon apps. Download each app then check the 'Settings' option to confirm the audio format and sound settings.

 

9. Press the 'Home' button on the TV remote, select 'Settings', and choose 'Sound'. Select 'Expert Settings', choose 'Digital Output Audio Format', and set it to the appropriate format. If you use a receiver that does not support Dolby Digital Plus, you will hear no sound if you select Dolby Digital+.

 

10. Play content to check the sound quality.



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