Original topic:

Q90R Soundbar - Little to No Subwoofer Bass after 1012.6 Firmware Update

(Topic created: 05-22-2021 04:06 PM)
6 Replies
LftEaR
Cosmic Ray
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There's a  noticable lack of woofer Deep Bass punch since the 1012.6 update. Yes the rears, and Soundbar have significantly louder/clarity now, (that part sounds amazing), but it almost seems that the subwoofer range/frequency was changed as well. The Low end/Mids have completely disappeared from the Subwoofer (causing the dreaded hollow minimal subwoofer bass) and it shouldn't have been. If anything, to balance the new louder front/rears speaker sound, they should have tweaked the subwoofer frequency to deepen the bass or just left the subwoofer alone. That Subwoofer use to have room shaking Deep Bass. 

At first I thought because the fronts/rears were louder, it overshadowed the bass. That was not the case. After doing every troubleshooting suggestion from the Samsung technician, a sound test, and testing multiple movies, music, and apps.. the subwoofer is not punching that bass like it did before the 1012.6 firmware update. Also now there's some random speaker static/popping when viewing DTS-X or Atmos.  The speaker static & hollow bass on the subwoofer  wasn't  happening on the previous 1010.5 firmware.  There's been a Subwoofer frequency change in the 1012.6 update that needs to be addressed. Firmware 1012.6 has caused some Subwoofer issues.

We now own a $1500 Soundbar with a Subwoofer that pushes hollow, little to no BASS. The deep Bass the Subwoofer use to have, is now gone. Please look into this issue. It has affected the Q90R Subwoofer and the Q70R Subwoofer after updating the firmware to 1012.6

ATTENTION DEVS : A firmware hotfix for the subwoofer bass would be great. Please help us by looking into this bug.

SamsungLou
Samsung Moderator
Samsung Moderator
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This issue has been forwarded to my engineers for investigation.


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LftEaR
Cosmic Ray
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@SamsungLou Thank you for the reply.

Hopefully they can restore the Deep Bass to the Subwoofer.

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LftEaR
Cosmic Ray
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Any updates or information from the engineers about this issue?

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userNTU0Rd5apO
Astronaut
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Samsung ? Do you sleep well ??? After breaking consumers hardware and ignore fix requests ????