Hi everyone, I'm hoping to find some help with an audio issue I'm experiencing with my Samsung setup. I have a Samsung QN55Q70TAGXZD TV and a Samsung Q930C soundbar. Whenever I'm watching any content on the TV with the soundbar connected, the audio keeps cutting out, or the volume fluctuates up and down noticeably. This happens regardless of the input source on the TV. I've experienced this issue when using the HDMI eARC connection, and I've also tried connecting the soundbar via Wi-Fi, but the problem persists across different connection types. Has anyone else experienced similar issues with this TV and soundbar combination, or perhaps with similar Samsung models? Any suggestions for troubleshooting steps or potential fixes would be greatly appreciated! Thanks in advance for your help!
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html
