Original topic:

QN85QN900AFXZA Possible HDMI Issue

(Topic created: 07-05-2022 11:33 AM)
Joe_MS_39565
Cosmic Ray
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Home Theater

No sound when first turning on set the next day. Need to switch sources in order to regain sound. This happened 2x in two days. Switching sound  to TV Speakers only, or both TV Speakers and Soundbar doesn't correct. 

QN85Q N900AFXZA 85” QN900A Neo QLED 8K Smart TV 2021
Delivered April 01, 2022
FW: T-OSCPAKUC-2001.3, BT-S

HW-Q600A/ZA 3.1.2ch Soundbar
Delivered April 06, 2022

SWA-9100S/ZA Wireless Rear Speaker Kit
Delivered March 30, 2022

6 Replies
Diaboyos
Neutron Star
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Home Theater
Please omit serial numbers.
Joe_MS_39565
Cosmic Ray
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Home Theater

Received a reply from an AVS Forum member on their website that Samsung has released an updated firmware (2001.4) in Spain to correct this and other issues so I have to ask why Samsung is slow to provide this update in the United States or doing it as an automatic update?

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tomsframe
Galaxy
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Home Theater

I have your set Joe at same fw level and don't have your problem, but I do have a different soundbar. You do know the soundbar itself has firmware--are you at 1002.5?

https://www.samsung.com/us/support/downloads/?model=N0054644

I think the only way you see fw level is via Smarthings app.

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Joe_MS_39565
Cosmic Ray
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Home Theater

Thanks for the reply tomsframe.

I downloaded the 1002.5 firmware and followed the instructions for copying to a USB drive and after trying to load, again per instructions, got a Not Supported message on the soundbar.

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tomsframe
Galaxy
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Home Theater

It seems then that you should try the Smarthings approach.

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Joe_MS_39565
Cosmic Ray
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Home Theater

Issue still persists and no new firmware update for the U.S.A.

 

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