Original topic:

Remote does not work tried all suggestion’s

(Topic created: 05-21-2022 12:32 PM)
userdD3WQ3e3yg
Astronaut
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Home Theater

He-q59ct Finally got sound but remote does not work cannot tell if bar is on no lights or no buttons work. Frustrating read everything I could very confusing and subwoofer just has blue blinking lights tried resetting still stays blinking. Check all connections several times do I have to use Digital also besides HDMI arc. I can use tv remote for volume that’s all that works. It would be nice if we could talk to technition to walk us thru it. How can you tell if soundbar is on are there any lights ???

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hello! I understand how your remote not controlling your soundbar can be frustrating. I saw that you had tried some troubleshooting yourself. I just want to confirm that you have tried the steps in the link below? If this does not help and you wish to speak with someone on the phone that can help further please call in at 1 (800) 726-7864. 

 

https://www.samsung.com/us/support/answer/ANS00049279/#:~:text=If%20it%20isn't%20working,cable%20or%...

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