Original topic:

Report a bug I found for Q990B firmware version 1010

(Topic created: 4 weeks ago)
NanoGuidingStar
Astronaut
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Home Theater

First, I'm really glad that you guys listen our report and partially fix Dolby Atmos(Dolby MAT 2) bug.

 

Previously, on Xbox when playing a non-Atmos game with Standard sound mode the subwoofer didn't work as intended. If I switch to surround/game/adaptive sound mode, the center channel sound was missing and wrong speaker allocation. The soundbar only worked for those native-Atmos games.

 

The 1010 firmware update does partially fix the Dolly Atmos Home Theater for non-Atmos games on Xbox. But it still has some issue.

Playing a 7.1ch game with Dolby Atmos Home Theater setting, it works well now.

Playing a 5.1ch game with Dolby Atmos Home Theater setting, there is no sound comes out from those two satellite speakers no matter what sound mode I choose. <<<This is the issue.

In comparison, playing a 5.1ch game with 7.1 uncompressed audio setting on Xbox and using Surround/Adaptive/Game Pro sound mode, those side-firing drivers on satellite speakers will output surround sound.

I've tested with both HDMI IN and eARC and got the same result.

 

Also, with 5.1 LPCM I hope the surround sound be outputed by satellite speakers instead of surround speakers on the bar. 

5 Replies
ssm52
Astronaut
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Home Theater

7.1 is not working well too, it is just turning into 5.1...

5.1 makes no sound from two satellite speakers.

Members_WO0qrXS
Constellation
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Home Theater

Also  did not fix the rear speaker dropping out form pairing mode. Samsung will not acknowledge their is an issue.  They said send it for repair but from what I have heard you may not get it back fixed and maybe other issues with it after they get done with it including dents and scratches.  Had/Have 2 different 990Bs and both do the same thing left rear pairing dropouts.   No matter how many times you Set ID or initialize it in any combination and all the how to the issue is still there.  The New Firmware 1010.0  I think made it worse.  I am done with Samsung.  Also I tuned off all WIFI routers to make sure that it was not interference from the router.  It still disconcerts with blue flashings light.  Samsung did send me another left read speaker but that did not solve the issue. Do not buy another one  from Samsung their QC is bad. 

 

 
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ShadowViper
Cosmic Ray
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Home Theater
Have the s800b, noticed it too has sound issues with the Xbox. Did you all usb the new firmware as my smartthings app says firmware is up to date with the older firmware where I can download the newest.
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retiredat44
Asteroid
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Home Theater

Update I figured out how to make my own post for my issues with my soundbar so I no longer need to partially hijack this thread.

I cannot figure out how to make a post to ask for help. I have spent a long while looking. Hours. I have a couple of HW-Q67 model Soundbars. A couple of issues that are really a game killer. First, I have a HW-Q67CT in one room, and a HW-Q67CT in another room. When I play sound though the HW-Q67 Soundbar it plays sound through the HW-Q67CT rear speakers, which are in another room. When the wireless unit is initialized, can I initialize it with another number to isolate the wireless frequency to only that unit? How can I choose the number for each Soundbar. Like 1, the other unit 2. Thanx. I don't mean to Hi-jack a thread, but I cannot figure out how to make my own thread.

 

 

 

 
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retiredat44
Asteroid
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Home Theater

Also, still having the Soundbar fight me with the sound dropping out, and have researched everything everywhere. I have one soundbar on a brand new high end Sony OLED TV, same as the other Samsung soundbar. it too on another high end Sony OLED TV. The new firmware number doesn't help. I did try some more things I found in these threads in this forum just an hour ago and will test that too. I have a lifetime in military aerospace engineering and more and this still is a pain. Can't imagine a non tech people person doing going insane with these issues

 

 
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