JUMP TO SOLUTION Solved

Original topic:

Samsung HW-N950 - no vocals on rear speakers and quiet subwoofer

(Topic created on: 10/8/18 2:06 PM)
user2sNMFygFg2
Asteroid
Options
Home Theater

Hi All,

I have an issue with  my HW-N950. I use HDMI ARC (good quality) and set rear settings to +6 and those front/central to 0 (i tested various scenarios) and also set virtual to on.
My rear speakers work partially. They are very very quiet, i can hear some music or background noise in movies but there is literally zero vocals (of characters in movies or lyrics in music).
It also seams that the subwoofer is very quiet too (bass is almost not hearable).

Resetting the settings of soundbar (pressing and holding "settings button"and then switching off and on soundber) does not help. Also pairing rear speakers and subwoofer does not help too (i have there blue solid light which is ok).
I have Sony tv and checked various settings but it looks nothing helps.
I have the same issue on Netflix, youtube, Tidal, basically anywhere.

Does anyone have the same experience?
Did anyone have the same experience and resolved it somehow? If yes how?

Please help
Thanks

JUMP TO SOLUTION
49 Replies
lodbrok
Asteroid
Options
Home Theater

Hi try unplug the bar from the poweroutlet and back in - works for me!  Will get me a remote controlled power outlet. 

0 Likes
userUu2NCLpvgQ
Astronaut
Options
Home Theater

Guys, rear audio works well with 4k movies. The audio from TV channels or music apps are mostly stereo (2.1) . For the samsung HW-N950 rear speakers to work effectively, try playing 4k Ultra HD movies like TRIPLE FRONTIER on Netflix starting from 3:00 mins to witness the rear speakers in action. Absolute bliss!

userMuxx7ezRuX
Constellation
Options
Home Theater

Yes! I finally figured out the issue with the rear speakers low volume on the SWA-9000S. The speakers themselves are fine, the issue is the terrible design on the red/black wires that go into the speaker. Firstly, the cords are too thin and have a bad contact with the speaker so there is no fixing this; however, there are some things you can try out.

 

1) pull the red/black cord as far out as possible from the speaker where it is barely making contact but just enough where it clips. If these wires are in too deep, either the plastic will prevent contact (no volume) or the volume will be too low.

 

2) bump up the "Rear Level" to +6 and knock down all the other configurations to below 0. 

 

Samsung needs to recognize this terrible design in the cord and make a more robust red/black wired available.

 

0 Likes
SamsungJam
Samsung Moderator
Samsung Moderator
Options
Home Theater

We appreciate the input.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
userXAZHGCHwGn
Constellation
Options
Home Theater

Hi Ive figured out why the rear speakers are low. This has worked for me 100%

 

Connect a HDMI cable from the soundbar to the TV using the ARC labeld HDMI ports on the soundbar & TV.

 

Dont connect devices into your TV. Connect your devices directly into the soundbar (sky/virgin/set top box) - this will pump out audio from the rears better than the static most of you guys are hearing.

 

I dont think this model uses EARC which resolves this issue. Having devices plugged into the TV and not the Bar directly compresses the audio.

 

Some of the other advice on here is correct i.e settings on devices etc.

 

The only drawback ive found from this is you have to use the soundbar remote to select the HDMI source of the soundabr for what you are watching everytime you turn the TV on, which is an extra step and can be annoying in comparison to using ARC which you just turn the TV on and the bar kicks in...

 

Let me know how if this helps

0 Likes
userx5k5BUGo3y
Constellation
Options
Home Theater

I purchased the N950 six months ago and have been suffering  the exact same issues, plus the sound quality at the rear is so bad, it constantly has the cracking sound.    I have been waiting for a firmware update but sees nothing since the 1007 version.   Even if EARC was available, if the TV doesn't support EARC, would it help at all?   Anyway, if no solution to the rear speaker, I will call local Samsung to see if they can replace my unit with a working one.   Still not sure if it's just my unit, or all N950 has the same problem 

appreciate if the moderator can shed some light 

 

Michael

0 Likes
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Home Theater

I'm sorry to hear that, have you had a chance to try the troubleshooting steps in the link below? 

 

http://www.samsung.com/us/support/troubleshooting/TSG01109876/

 

Have you checked the connections on the sound bar to make sure everything was plugged in completely? And how long has this occur? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userx5k5BUGo3y
Constellation
Options
Home Theater

Yes I have, although the troubleshooting steps are for the subwoofer, my problems related to the rear speakersthis has been happening since the 1st day I received the speakers for my home 6 months ago.   I thought it was my setup or just a software update needed, but it isn't after going through the steps, no new software has been released by Samsung 

 

i have been through all recommended solutions in the Samsung community postings, there seems to be no solution and most users ended up returning the product.   I am wondering there is a fundamental design flaw in the hardware of the N950 speakers, or should I keep waiting for a software update to fix the rear speaker issues?

0 Likes
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Home Theater

If the troubleshooting steps did not help then the next step would be either service or you can try to go back to your place of purchase for an exchange which one would you prefer to do? If you would like to get set up for service you can send me a private message with your full model and serial number. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
hassan_c
Constellation
Options
Home Theater

I just purchased this system also and see there's a new firmware update as of 10-22-2020. Have you tried this? Have you been able to resolve the issue? I'm noticing very faint sound from my rear speakers also and non-existent bass.

0 Likes