Original topic:

Samsung HW-Q6CR Locks/Freezes and cannot control it

(Topic created: 09-03-2021 12:23 PM)
usergF1lQ46mDG
Astronaut
Options
Home Theater

At least once per day, the soundbar will lock up and I am unable to turn it off or on or louder or anything. Not even using the buttons on the side of the soundbar. The only fix is to unplug and plug.

Anyone have any idea?

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Home Theater

Hello, I understand how frustrating this can be, let me ask some additional questions to better assist you. Do you have the latest firmware/ software update? How is the soundbar connected and to what devices? Is the soundbar connected directly to the television via HDMI ARC? I have provided the link to assist with any update needed here: https://www.samsung.com/us/support/answer/ANS00082755/ for the soundbar and here for the television if it's a Samsung: https://www.samsung.com/us/support/downloads/


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