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Asteroid

Samsung HW-Q70T Soundbar stuttering bug

Recently purchased a Sony A8H and Samsung Q70T Soundbar.  Using the in-TV apps, I've noticed that I'll randomly get a really loud and obnoxious stuttering/ticking noise.  Please see the link below.

https://youtu.be/3fvAcVBf7Io 

 

I'm connected to the TV via eARC and I'm using the HDMI cable included with the Soundbar.  

 

Power cycling will temporarily alleviate the issues but it'll come back every once in a while.

Am I missing something or do I have a dud?

8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: Samsung HW-Q70T Soundbar stuttering bug

I'm sorry to hear that, can I have your current firmware version number? Also, does this occur with external devices? 


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Asteroid

Re: Samsung HW-Q70T Soundbar stuttering bug

Firmware Version: HW-Q70TWWB-1017.5

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Samsung Moderator
Samsung Moderator

Re: Samsung HW-Q70T Soundbar stuttering bug

Does this also occur with any external devices? 


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Asteroid

Re: Samsung HW-Q70T Soundbar stuttering bug

The only externak device I have is my phone via BT connection. I have not seen the issue but as the issue is intermittent I don't see that as conclusive that this issue wouldn't happen via BT either.  

 

So far I have tried to replace the HDMI cable and have not seen any improvement. Still getting the audio stutters.

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Samsung Moderator
Samsung Moderator

Re: Samsung HW-Q70T Soundbar stuttering bug

Have you tried switching out the HDMI cable with another?







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Asteroid

Re: Samsung HW-Q70T Soundbar stuttering bug

Yes, switching the HDMI cable did not fix the issue.

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Constellation

Re: Samsung HW-Q70T Soundbar stuttering bug

I have the same problem as well. The stuttering sound comes on at random to where I need to power off the soundbar in order to fix the issue for a bit. I updated to the latest firmware and also tried 3 different HDMI cables that are confirmed to work on my other devices. Bluetooth works with no problem. I also tried resetting both devices to no resolution.

 

TV: Sony A8H

Soundbar: HW-Q70T with firmware 1017.5

ConnectionL eARC

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Astronaut

Re: Samsung HW-Q70T Soundbar stuttering bug

I am having this exact same issue while playing games!!

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