Original topic:

Samsung HW-Q990D No Longer Connecting to TV

(Topic created: 08-21-2024 10:01 AM)
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aag607
Constellation
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Home Theater

Purchased my samsung sound bar and connected it via eARC to my TCL 65inch tv with a roku device in the input one of the sound bar. This worked mostly fine for a week.

We started seeing periodic issues where the video would cut out, but the audio would continue and then come back after a few seconds. Now the tv is saying No Signal.

Here are the steps I have taken:

TV: Capacitor drain, factory reset, testing sound bar in all the inputes (no signal), testing roku in other inputes (no issue), different cables. 

 

Any thoughts? Did I just wait a significant amount of money and time mounting a piece of junk?

2 Replies
winebae
Constellation
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Home Theater

Have you checked that the TV eARC port is normal? If so, no doubt about the eARC on the soundbar went out.

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MattyDaddy76
Cosmic Ray
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Home Theater

Wow really? And both products are brand new? My first thought would be the hdmi cables (need to be 100% youā€™re using a good hdmi/2.1B cable if necessary). 

also, maybe check the tcl settings that earc is enabled, hdmi input settings are on/enhanced, CEC is on, etc. what model tcl ?  

I recall seeing a few options that had to be changed one way or the other on my moms tcl 75Q750G. 

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