Original topic:

Samsung HW-T450/ZC 2.1 200 Watt sound fades lower

(Topic created on: 12/13/20 9:37 AM)
userOniD5d0PPs
Astronaut
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Home Theater

Problem: My Samsung HW-T450/ZC 2.1 200 Watt sound continuously fades to low volume after a couple minutes.  This happens when streaming (Netflix, Prime), listening to music (BT) or watching movies networked through SmartTV.

 

If I step-rewind or change the channel, or change to a new song/movie, the volume is restored, but will begin to fade again in just a couple minutes to levels so low, the device is rendered useless and I have to switch back to internal TV speaker.

 

I returned my first unit, as I thought it was defective, but the second replacement unit does the exact same thing.  I've also tried replacing the optical cable.  Problem persists.

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SamsungGill
Samsung Moderator
Samsung Moderator
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Home Theater

Regrettably, support for non-US models is quite limited. We would recommend reaching out to Samsung Canada: Link

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