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Asteroid

Samsung HWQ950T List of Issues and Terrible Support

Hi, 

 

FOR THE LOVE OF GOD, PLEASE SAMSUNG go to the forum!!

 

 AVForums - Soundbar - Samsung HWQ950T 

 

1. AppleTV4K uses LPCM - This bar doesn't say it supports it but LPCM is basic.. the 90R had it... whats changed?

2. Switch uses LPCM, meaning it's dead in the water along with ATV4K. 

3. NO Changelog to let us users know what's been changed.  Some purchased this product for $1800+ and samsung cant give us a changelog? Seriously? 

 

When can samsung address these issues? LPCM should be an easy fix... Cmon samsung. 

 

 

 

5 REPLIES 5
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Constellation

Re: Samsung HWQ950T List of Issues and Terrible Support

Samsung electronics is a bad company.
they are thieves.
does it take six months to get a refund after they have received the return product???.
as I am writing i still have not received my refund so please i need a good lawyer so I can take the matter to court. enough is enough.
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Asteroid

Re: Samsung HWQ950T List of Issues and Terrible Support

Sorry man... They totally are and they cannot even own up to their product support. Terrible but goodluck. 

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Constellation

Re: Samsung HWQ950T List of Issues and Terrible Support

Samsung addresses nothing every time you try to get an answer its a different story.
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Asteroid

Re: Samsung HWQ950T List of Issues and Terrible Support

yep, 100% true. I talked to several reps so far and none, ZERO have any input on this. One person was trying to get me update my soundbar when i already told them it was updated, i wanted to know what changed... each and every "specialist" is CLUELSS.

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Constellation

Re: Samsung HWQ950T List of Issues and Terrible Support

Documented my issues in this earlier post back on firmware 1016:

 

https://us.community.samsung.com/t5/Home-Theater/Does-Samsung-HW-Q950T-Soundbar-handle-LPCM-audio/m-...

 

Sadly nothing seems to have changed in 1017 and I'm still facing the same issue.

 

Samsung, I hope you can fix this soon because the next generation consoles are coming in less than a month, and I didn't buy your highest end soundbar to listen to my PS5 games in stereo.

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