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Samsung N950 Soundbar



The last two days i have lost the connection to TV ARC as an option from my soundbar and the soundbar is not identified by my Samsung TV (UE55JU7500). Unfortunately the WIFI connection is also lost and my SmartThings app mentions that the Soundbar is Offline (while the WIFI connection works fine).

Interestingly though, the Anynet+ stopped working too. The only device connected to the soundbar is Playstation 4 (even though the remote controls of the soundbar and from the TV are not synchronized).


What i have already done is:

1) Unplug all devices for more than 5 minutes

2) Changed the HDMI cables

3) Switch Anynet+ from Yes to No and back to Yes

4) Reset WIFI

5) Synchronize WIFI by pressing the corresponding button at the bottom several times


Can you please recommend what process i shall follow to have my soundbar functioning properly over again?

Is there an issue with my Soundbar?


Thank you in advance for your feedback

With kind regards,



Samsung Moderator
Samsung Moderator

Re: Samsung N950 Soundbar

Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link:  Thanks!