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Asteroid

Samsung Q70R soundbar bluetooth issue

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Somehow the sound quality is very bad when I connect my Galaxy S10+ to the Q70R soundbar using bluetooth. The sound quality is fine when I connect it with other devices such as MacBook, S8+, S7 Edge. The poor sound quality only happens when it's connected to S10+ and I've tried to connected with 2 S10+, both also got the same issue. I've connected my S10+ to other bluetooth devices and the sound quality is just fine. 

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Asteroid

Re: Samsung Q70R soundbar bluetooth issue

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I just got it in May. Anyways, I've managed to fix the problem already! I reset the connection of the soundbar using smartthings apps and reconfigure everything. Bang, it works! Thanks for the support everyone! 

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6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R soundbar bluetooth issue

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Have you reset your Bluetooth settings on the phone? Please be aware that in doing this it will remove existing connected Bluetooth devices. 

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Asteroid

Re: Samsung Q70R soundbar bluetooth issue

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I've performed Reset network settings and also cleared cache for the device, but it didn't work. Anyways, I do have Q60R soundbar as well and I didnt have such issues with it. @SamsungSteph 

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R soundbar bluetooth issue

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Can I have your current firmware version on the soundbar? You should be able to see it by using the smartthings app. 


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Asteroid

Re: Samsung Q70R soundbar bluetooth issue

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Its HW-Q70RWWB1010.5. Pugin version 2.2.70

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R soundbar bluetooth issue

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It seems that your soundbar is up to date, how long have you had the soundbar?


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Asteroid

Re: Samsung Q70R soundbar bluetooth issue

JUMP TO SOLUTION

I just got it in May. Anyways, I've managed to fix the problem already! I reset the connection of the soundbar using smartthings apps and reconfigure everything. Bang, it works! Thanks for the support everyone! 

View solution in original post

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