Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: yesterday)
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Jwrc
Constellation
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

98 Replies
petriuu
Astronaut
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Yes, I have the same issue. Soundbar is not responding to neither remote controller or buttons on the soundbar. Looks like it glitched and there is nothing I can do, even the reset combination of + - for 5 sec doesnā€™t work

Samsung_Moderator
Community Manager
Community Manager
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Hello, Jwrc. Welcome to the Community! We understand how frustrating an unresponsive soundbar can be.

Have you tried to factory reset your soundbar? Here's a link to some steps you can take to fix your issue. Keep in mind this is a international website and the steps may vary. 

https://www.samsung.com/in/support/tv-audio-video/how-to-reset-your-samsung-soundbar/?srsltid=AfmBOo...

Hope this helps! 

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Ali-Alrawi
Astronaut
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Home Theater

Hi sir 

itā€™s not working 

because the devise isnā€™t responding and you canā€™t use the button on the soundbar .

petriuu
Astronaut
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No, there is no response. Soundbar is displaying ā€žTV eARCā€ no matter what I will press on the remote. Even after unplugging  power cable and plugging back in I get same message. Looks like software glitch that froze whole thing 

SchrƶderMitƖ
Astronaut
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Home Theater

Here the same.

Really frustating.

Update bricks it šŸ˜©

 

On reddit tze same issius 

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Readyto
Astronaut
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Here the same problem

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Ali-Alrawi
Astronaut
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Home Theater

Hi sir 

itā€™s not working because the device is not responding & you canā€™t use the button on the soundbar ( not responding ) neither the remote controller .

I tried the smart thing app and same thing 

canā€™t diagnose the problem 

Jwrc
Constellation
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Home Theater

As mentioned, the soundbar can't be reset. There are many users experiencing the same issue, directly after the latest update

ApocalypseRogue
Astronaut
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Yea, same issue. UK :united_kingdom:

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