Original topic:

Samsung Soundbar Issue

(Topic created on: 11/30/20 5:05 AM)
userK15oUycxmr
Asteroid
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My S60T's built in Alexa is not working properly. It it connected and appears to listen when we say "Alexa" but it does not respond. It's quiet for a moment and then the LED lights go off. Any ideas how to correct this issue? 

 

thank you!

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SamsungCaleb
Samsung Moderator
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I'm sorry to hear that, have you tried the following below?

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userK15oUycxmr
Asteroid
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Yes but unfortunately still not working. When I say "Alexa" the Soundbar responds as if listening and all 5 LED lights come on. Then it does nothing. As if it's mute or having a problem responding. Any suggestions?

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SamsungCaleb
Samsung Moderator
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Can I have your current firmware version you should be able to see it in the smart things app. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userK15oUycxmr
Asteroid
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HW-S60TWWB-1017.5
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SamsungCaleb
Samsung Moderator
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Also just to confirm you are using commands such as these? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userK15oUycxmr
Asteroid
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Yes using those commands. It respond with all LED lights on but after that is mute. Any ideas how to fix?

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userK15oUycxmr
Asteroid
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Following up on this. Any ideas how to get Alexa to respond? Thank you. 

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userKYOZwOGi3Y
Astronaut
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I'm guessing there isnt a solution?  I am getting the same error.

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