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06-21-2018 11:31 AM in
Home TheaterI have just purchased a samsung model HW-MS57C/ZA. It appears to be stuck in some kind of display mode that says display shop 6 on the screen. Is there a way to get out o this mode and possibly a firmware update?
Thank You in advance.
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06-22-2018 09:01 AM in
Home TheaterHey there, apologies for the delay. Can you try these steps for getting the unit out of shop mode?
Turning Shop Mode On
- While the set is powered off, press and hold the Vol- button until the display shows SHOP1.
- Press and hold the Vol+ button until the display shows SHOP1 ON.
Turning Shop Mode Off
There are two ways to turn Shop Mode off.
- While the set is powered off, press and hold the Vol- button until the display shows SHOP OFF.
- Re-initialize the unit (factory reset).
- While the unit is powered on, press and hold both the Vol+ and Vol- buttons simultaneously for about 6-10 seconds.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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06-22-2018 09:01 AM in
Home TheaterHey there, apologies for the delay. Can you try these steps for getting the unit out of shop mode?
Turning Shop Mode On
- While the set is powered off, press and hold the Vol- button until the display shows SHOP1.
- Press and hold the Vol+ button until the display shows SHOP1 ON.
Turning Shop Mode Off
There are two ways to turn Shop Mode off.
- While the set is powered off, press and hold the Vol- button until the display shows SHOP OFF.
- Re-initialize the unit (factory reset).
- While the unit is powered on, press and hold both the Vol+ and Vol- buttons simultaneously for about 6-10 seconds.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
