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Astronaut

Samsung soundbar Q90r turns off with high volume

If I set the volume to approx level 25 or higher the soundbar turns off after a few seconds. The message PAT is showing in its display while it shuts down. 

 

 

I have it connected to a Samsung UE65KS7005 TV. I have tried both HDMI , Bluetooth and wifi connections. The TV sound settings are Bitstream & Dolby digital.

 

The problem occurs when the soundbar is set to surround or adaptive surround. In standard mode this does not happen.

 

 

Anyone with the same problem or a solution? 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Samsung soundbar Q90r turns off with high volume

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html. Thanks! 


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