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Smart Things will not Update HW-Q70r soundbars firmware

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As the subject states Smart Things keeps telling me there are no updates, but the Samsung site says otherwise. Iv tried updating via USB but the service connection will not allow USB sticks since the connection is not USB A. How am I suppose to update software when neither the app or manual updating works. Thank You.

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Re: Smart Things will not Update HW-Q70r soundbars firmware

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I was finally able to update through Smart Things, dont know why it wouldnt lemme do it earlier. Thanks for your help.

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Samsung Moderator
Samsung Moderator

Re: Smart Things will not Update HW-Q70r soundbars firmware

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Will you please send a private message with the serial number so I may look into this further? http://bit.ly/2XERsky



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Samsung Moderator
Samsung Moderator

Re: Smart Things will not Update HW-Q70r soundbars firmware

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Thank you. Would you mind verifying the serial number? There should be 15 digits.



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Re: Smart Things will not Update HW-Q70r soundbars firmware

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S/N : BZFY14MM500987. Its only 14, got it directly of the box.

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Samsung Moderator
Samsung Moderator

Re: Smart Things will not Update HW-Q70r soundbars firmware

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The box does not contain the full serial number. You will need to get it from the label on the unit.



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Re: Smart Things will not Update HW-Q70r soundbars firmware

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I was finally able to update through Smart Things, dont know why it wouldnt lemme do it earlier. Thanks for your help.

View solution in original post

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Samsung Moderator
Samsung Moderator

Re: Smart Things will not Update HW-Q70r soundbars firmware

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Fantastic! I am happy to hear this! Please let me know if you have any additional questions or concerns.



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Cosmic Ray

Re: Smart Things will not Update HW-Q70r soundbars firmware

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I installed my Q80R Sunday and it was on firmware 1005 and the SmartThings app did not see the 1006 that had been released at the end of May. That concerned me but the device is picking up all the updates, now up to 1008 which came yesterday or today. So the automatic update mechanism works well if you have the device connected to your WiFi network. 

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