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Astronaut

Sound Bar issues - Samsung HW-H7500

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I have a Samsung HW-H7500 and when powered on it goes to Hello, D.IN then OFF within 15 seconds.  This is repeated until I turn the unit off or unplug.   I am unable to change source.   I  have an Optical cable connected   I tried a different Optical cable without success.   I hate to trash the sound bar without trying all options.   Any help would be appreciated...

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Samsung Moderator
Samsung Moderator

Re: Sound Bar issues - Samsung HW-H7500

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One of the reasons why is because then you can use Auto Power Link. This feature turns your soundbar on when your TV turns on. However, it does mean that your soundbar won't turn off while the TV is still on. You can turn this feature off if you don't like it.

 

To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link-Off. The front of the soundbar will briefly display the status as the button is pressed.

 

This button may be clearly labeled on some Soundbar remotes but may be hidden behind another function on others. See your user manual if you need more information.

 

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Sound Bar issues - Samsung HW-H7500

JUMP TO SOLUTION

One of the reasons why is because then you can use Auto Power Link. This feature turns your soundbar on when your TV turns on. However, it does mean that your soundbar won't turn off while the TV is still on. You can turn this feature off if you don't like it.

 

To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link-Off. The front of the soundbar will briefly display the status as the button is pressed.

 

This button may be clearly labeled on some Soundbar remotes but may be hidden behind another function on others. See your user manual if you need more information.

 

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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